FAQ: Tao Long
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Does the playmat fit inside the box?

Yes, it does. In fact, everything fits in the box nicely (even expansions and stretch goals), the playmat is rolled inside the box just like in the game "Onitama". Last updated: Tue, Jan 3 2017 10:48 am EST

I backed Overseers, should I do something to get the Cotton Bag?

As long as your kickstarter email is still the same, you don't have to do anything special, it will be automatically added post-campaign on Backerkit. Last updated: Tue, Jan 3 2017 10:51 am EST

What is this money back guarantee you speak of?

Here at ThunderGryph games we want to give every backer a pleasant and risk-free Kickstarter experience, and since we are so confident that you will love the game we are ofering a Money-back guarantee policy with no questions asked, if you don't like the game you can return it for a full refund. Last updated: Tue, Jan 3 2017 10:51 am EST

How do I add an Add-On?

1) Click the blue "Manage" button on the right side of the project page 2) Then select the "Change your pledge" Button. 3) Here you will be able to change your Pledge Amount and just change it accordingly your add on (for example: +4€ to the total you already pledged for the cotton bag) If you have any questions please send us a message or comment on the project page. Last updated: Tue, Jan 3 2017 10:51 am EST

Will the rulebooks in other languages be available in PDF as well?

Yes, we will give the rulebooks for free in PDF if you prefer to print them yourself, just as we did with Overseers Last updated: Tue, Jan 3 2017 5:59 pm EST

Shipping Updates No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://tao-long.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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